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All rights reserved.

Terms and Conditions

Copyright © 2009 All rights reserved. Terms and Conditions PrintUnlike so many companies’ terms and conditions being laid out so as to be unclear, we have attempted to make ours simple without using “legal jargon”. Unfortunately, in doing so, the wording may seem a little “long winded” but that is in order to make sure you understand just what your and our responsibilities are. So, if there is anything unclear, please ask us for clarification and when doing so, we will also consider rewording the item of query so as to prevent misunderstanding by others and/or, we will try to cover the item under query in our Terms and Conditions.

Please read the following terms and conditions carefully because all reservations made are subject to them. No variations to them will be valid unless agreed in writing by a Director of Limited t/a

Within these Terms and Conditions, the expressions “you”, “the Hirer”, “the Customer”, “the Client” “your”, relate to the person booking or the driver as appropriate.

The expressions “the Company”, “us”, “we”, “our” relate to The expression “BPC” refers to our freely available (to those genuinely booking with us), Booking Protection Cover. This facility is offered by us at the time of booking.

The expression “vehicle provider”, “the Hirer” ”provider” relates to the company supplying the hire vehicle and with which you will enter into the hire/rental agreement.

The expression “pick up” relates to the location and/or time and date where the hired vehicle is to be collected.

The expression “drop off” relates to the return location to which the vehicle is to be returned at the end of the hire period. is a trading style of Limited and acts as a broker for vehicle hire companies (vehicle providers) and subject finally to a contract which will be taken out by you with the vehicle provider. does not suggest that it is anything other than a broker in respect of car hire.

The use of the logo or anything contained in this site is strictly prohibited unless authorized by For more information please email:

Rates and charges
Rates are based on the currency exchange rates prevailing at the time of quotation/booking. We reserve the right to increase the cost of the booking as a result of adverse currency fluctuation but, if we wish to increase the price, you may cancel the booking within seven days of being advised of the change, without charge and, receive a full refund of monies paid by you. In the unfortunate event of inaccuracy in the price at the time of booking, we will advise you of the correct price and, if that price is not acceptable to you, the booking will be cancelled at no charge.

What is included in the tariffs
All rates include unlimited mileage, minimum state liability insurance, collision damage waiver (CDW), loss damage waiver (LDW), supplementary liability insurance up to US$1million, (SLI), local state taxes, airport imposed fees, handling charges and environmental charges. For a limited period, our “Silver”(All inclusive) tariff” includes one extra driver free of charge. Our “Gold tariff” also includes a free tank of petrol and in the USA, three additional drivers free of charge. . Our tariffs do not include the CFC (customer facility charge) gradually being introduced at various airports. (The CFC charge is currently only payable when picking up at certain airports . Please check if you are not sure which airports are levying that charge).

What is not included in the tariffs
Fuel (except for our “Gold” tariff), personal accident insurance, special request items and optional extras where applicable, young drivers surcharge, additional drivers charge and CFC. All such costs are normally payable locally. Uninsured losses and the result of driver misdemeanors/recklessness etc., as detailed in the paragraphs headed “Insurance” and “Accidents and Accidental Damage”

Additional Drivers
For a limited period, our Silver/All Inclusive tariff includes one additional driver free of charge. However a charge which is payable locally will be made for any further additional drivers. Our Gold Tariff in the USA includes three additional drivers. Please note that under age surcharges still apply.

Apart from the Gold rate, vehicles are normally provided with a full tank of petrol for which you will be charged at pick up and the vehicle may be returned “empty”. Please check procedure with desk when picking up the vehicle. All refueling charges are the hirer's responsibility.

Vehicle capacity & type
The Company will be pleased to advise you of a vehicle best suited to your size of party for both your security and comfort. Failure by the hirer to adhere to the carrying capacity of vehicles may invalidate insurance. (Economy cars are normally insured to carry a maximum of four people and other groups, a maximum of five unless otherwise specified. .We cannot guarantee the make or model of a hire vehicle requested. The vehicle requested may be replaced by one of a similar size and capacity at the discretion of the vehicle provider.

Vehicle Availability
Most vehicles are available on a 24 hour free sale basis. Certain vehicles such as 4x4's, luxury, Premium, Convertibles, 7,8, & 12 seater vehicles and specialist vehicles are on a request basis with vehicle providers. If your rental is to commence within 7 days, please contact reservations before making a booking. {click here} to e-mail Reservations.

Period of hire
The vehicle is hired for the period shown on the hire voucher which we provide you and if returned late, excesses will be charged locally by the vehicle provider. Providers vary in regard to the maximum period that a vehicle may be on hire without checking the vehicle in at one of their offices (for maintenance check for example). Those periods are generally maximised at 28 or 56 days. It is essential that the car is checked in accordingly, failing which, insurance may lapse for example. In any event where the vehicle may be returned later than a few hours in excess of drop off time, the vehicle provider must be notified otherwise the vehicle may be reported as stolen and/or you may well be uninsured.

One way rentals
One way rentals must be confirmed in advance and may be subject to a one way drop off charge. One way rentals are not permitted on economy cars.

Driving areas
The vehicle may normally be driven across state borders. Vehicles may be driven into Canada from the USA and vice versa but not into Mexico. Cars must be returned to the country of hire. Please re-confirm at pick-up that you wish to “cross states or borders” to ensure that you may do so and that your insurance extends cover to enable you to do so. In some cases, the provider may make a charge which is payable locally.

In most states in the USA, it is a legal requirement for children under three years old to be safely secured in a child seat. Please ensure that you request such seats in advance. Children aged 3-5 years must be restrained by a seat belt or other special secure seat.

Special requests
Child seats and other optional items are available on request at most locations, although no item can be guaranteed to be available at any time. The charge for these facilities is paid locally at the time of pick-up.

Local charges

The cost and conditions of all incidental items payable locally are subject to change without prior notice and subject to local laws, rulings and taxes.

Deposit at pick up

For pre-paid rentals a deposit is payable when the vehicle is picked up to cover the estimated charges for taxes, CFC, optional extras not prepaid , optional personal accident and effects coverage etc., etc. A recognised credit card (such as American Express, Diners Club, Visa, Access, Master Card, and Euro Card) will normally be required to cover the deposit requirement. Please note: The credit card holder must usually be the lead driver. The acceptance of another’s card is at the discretion of the vehicle provider and some, when agreeing to do so, will levy a charge for so doing.

Driving licence
It is your responsibility to inform reservations at the time of booking of any endorsements or other reasons which may affect the vehicle provider’s decision to disallow the vehicle to be taken on normal rates or at all. International driving licences are not required in the USA.

Minimum and maximum age limitations
The minimum driver’s age is 21 years of age. If the driver is over 21 and below 25, unless hire has been arranged by us on that basis, surcharges will apply locally. Drivers under 25 may be restricted by the vehicle provider to certain types of vehicle.

Documentation requirements
It is your responsibility to present the appropriate documentation at pick up. The documents that are necessary are: A non-US valid drivers licence that has been held for at least one year and retains its validity throughout the hire period. Your rental/hire voucher. A valid credit card in the name of the lead driver. Your passport (it may be required for identification purposes). will not be liable in the event that you do not take the appropriate documentation with you and a 100% cancellation charge will apply. (If you have not received your rental voucher in good time, you must please e-mail us at: Your email booking confirmation from is not a valid voucher.

Payment Methods

We are pleased to accept payment by Visa, MasterCard, Delta or Switch card. We will also be pleased to accept payment by cheque drawn on a UK bank but payment by that method must be received at least 21 days prior to pick-up. Please draw your cheque in favour of at 2A Star Street, Ware, Herts, SG12 7AA. Please write your reservation number on the back of the cheque or alternatively, print off the booking form and enclose a copy with your payment.

Where original payment was by card, any refund due will be credited to the card charged and, if the original payment was by cheque or cash, the refund will be by cheque.

Bookings may be amended at your request, such request being in writing. if you have selected our BPC (Booking Protection Cover), which was offered at the time of your original booking option, you are protected by its terms. Otherwise, we reserve the right to charge an administration fee in respect of amendments. Amendments reducing the vehicle size/type made within 21 days of pick up will automatically attract a charge of 25% of the original booking price. No amendments will be accepted if requested within 3 working days of pick up unless otherwise specifically agreed in writing. Any other amendment charge/fee will be at our discretion but, will not be unreasonable relative to the time and cost involved in dealing with the amendment in accordance with our procedures.

You may cancel your booking free of charge within the first 10 days of the date on which you placed it with us (a “cooling off period” greater than we are required to offer you). After that time, if you have selected our BPC option, you are protected by its terms. Otherwise, After 10 days, a cancellation charge of 25% will apply to cancellations for pick ups within a period up to 22 days prior to pickup following which, a cancellation charge of 50% will apply for cancellation within 21 days of pick up date and, a 100% cancellation charge will apply for cancellations made within 3 working days of pick up. All cancellations must be in writing and received by us within the aforementioned periods.

Quality control & complaint procedures
If you are dissatisfied in any way with the standard of vehicle upon pickup or during the period of hire, please report this to the vehicle provider immediately, noting the name of the person with whom you lodged your complaint and their office details (if not the pick up location). It is difficult for us to process any claim made regarding the standard of a vehicle on or following completion of the hire. If you remain dissatisfied during the period of hire, please contact us and we shall attempt to resolve the problem at that time. Any complaint subsequently must be made in writing, to be received by us within ten days of drop off at:, 2A Star Street, Ware, SG12 7AA, United Kingdom. We will attempt to finalise queries and complaints within 28 days of receipt of a complaint but cannot guarantee a timescale.

Mechanical Difficulties

In the event of any mechanical difficulties with your vehicle, please contact the car provider who will advise you of the action to be taken. Authority to repair or replace the vehicle may only be given by the vehicle provider who’s details are shown on your copy of the rental agreement signed at pick up.

Accidents & Accidental Damage
In the unfortunate event of accident and/or accidental damage, it is imperative that the details are reported to the local supplier immediately.. You must also complete an accident form.. Local police should be informed in accordance with the local laws but in any event, within 24 hours and, a signed police report obtained. Full details of any third parties involved should also be obtained. Authority to repair or replace the vehicle may only be given by the vehicle provider whose name and contact details are shown on the rental agreement signed at pick up . You should obtain and retain copies of all documentation, including rental documentation as an insurance company may be involved. A “check out” form must be signed upon the return of the vehicle failing which, delays may occur in the investigation of any dispute relating to insurance. In addition, if you have caused the accident and/or are deemed by the vehicle provider to have been negligent or commit a driving offence, the provider may refuse to provide you with a replacement vehicle. In such an event, no refund will fall due to you.

Collision damage waiver and loss damage waiver covers you for damage in the event of an accident unless:

(1) you use the vehicle in violation of the rental agreement;

(2) you fail to remove the keys, or close and lock all windows, doors and trunk, and the vehicle is stolen or vandalized;

(3) you fail to notify us and the police immediately after the loss; and

(4) you fail to pay the charges under the rental agreement; or

(5) as allowed by the applicable state or provincial law.

In addition, if you commit a driving offence or are deemed to be at fault by the provider of the hire vehicle, the provider may refuse to provide you with a replacement vehicle. In such an event, no refund will fall due to you.

Please note that windscreens, tyres, and towing charges may not be covered under the inclusive policy. However, an optional extra protection insurance is offered to waiver liability by some providers. Additional insurance may be required if the vehicle is to be used across borders (Items paid locally may be subject to tax). will not be responsible for any uninsured loss or damage.

Responsibility accepts no responsibility for your failure to pick up your vehicle for whatever reason outside its control. In the event that it has failed to carry out its duties to you, it will compensate you for your losses, that compensation being limited to the profit margin earned on your booking. If the vehicle provider fails in their duty, we shall be pleased to assist you in your claim against them. We shall not be held responsible for the actions or otherwise of the vehicle provider, nor can the vehicle provider make assurances on our behalf, whatever they may say to the contrary.

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